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Question

Error: Could not find part of the path 'C:ProgramData\etc.'

asked on February 27, 2015

I have a Quick Fields session that brings in files to LF from a network folder that has been working like a charm for a year. All of a sudden it is displaying errors shown in the attached picture. All my other Quick Fields sessions work like before but this one suddenly refuses to bring the files into Laserfiche. I have not changed anything on the server or the QF session. It has not changed at all in a year. Any ideas as to what to look for judging from the error messages in the attached txt file?

QF error IAud.png
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Replies

replied on February 27, 2015

BTW. If I run it manually everything works just fine without error messages. (Normally it is scheduled to run weekdays at 5:30 pm).

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replied on February 27, 2015

Have you tried remapping to the folder in Quick Fields? I have run across this once before on a customer's LF server, while they said nothing had changed, once I re-mapped to the folder it worked fine. 

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replied on February 27, 2015

Remap the folder it looks for the files or remap the folder it stores to in Laserfiche?

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replied on February 27, 2015

Are you using QF Agent with the session? If so, can you make sure that the account that the QF Agent is using has full rights to the path?

If it's not rights to the path, please make sure that other applications are not restricting access to the path.  In cases we've had at Support, this usually means that the antivirus application is restricting access. 

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replied on February 27, 2015

Yeah, that's the thing. Nothing has changed and all the other sessions are working just fine. So for antivirus to just affect that one session is odd and the network security permissions have not changed on the folder where the files are stored and quick fields gets them from, nor has the security changed in our public repository for any users and especially not for the user profile that is configured in quick fields. It is an admin profile. It is very strange. I guess I will wait to see if remapping all the folders will fix it and if not... I guess I will just rebuild the session to a new QF session and hope that fixes it.

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replied on February 27, 2015

Antivirus applications get updated all the time and have been known to cause this type of selective behavior.  You should check and make sure that all the LF files, folders, processes and executables are exceptions in it.  If it is not the antivirus, the behavior suggests it is something temporary like another application.  We typically ask end users to run a Microsoft Tool called Process Monitor and run it when you experience this behavior.  https://technet.microsoft.com/en-us/library/bb896645.aspx.  It will show you what else is using that path besides QF.

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replied on March 4, 2015

Dears,

I am facing the same issue at a client side using QF agent.

Laserfiche capture engine is used as scan source, with no antivirus installed on the machine.

And set explicit rights for the windows account used by the Laserfiche Quick Fields agent service as logon to the “'C:\ProgramData\Laserfiche\Quick Fields\Files” folder, allowing full control on it and its subfolders and files.

And the error persist. I will remap the Retrieved / Moved folders an will let you know the result.

Attached is the error screenshot.

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replied on March 4, 2015

Did you go through the recommendations posted earlier including using Process Monitor to determine what might be blocking access?

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replied on March 2, 2017

Hello,

 

I'm facing the same problem. I went through ProcessMonitor and noticed that they are only being used by Explorer and DLLHost (I guess when I used the "Windows Search"). It looks like there is no other application dealing with these folders.

 

But I noticed that QFAgent creates a Scheduled task for each schedule, and that the selected Account to run the task is "SYSTEM".

 

My question is: could it help to avoid the session errors if I change this user to a Domain Administrator?

 

Thank you and  best regards,

 

Ignacio PdeA

BMB sal

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replied on March 6, 2018

Did you find out what was causing this or did you resolve it by rebuilding the session?

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