Yes we are and open a Session before we scan particular documents.

So if I understand correctly the document is in Quick Fields and won't send to Laserfiche. When you are looking at the document are there fields on the right hand side? And if so towards the top does it appear to have a template? I would click on the template name and try resetting the template to the document. If it still will not send, then what I usually do is change the folder that QF sends the document to in Laserfiche to the folder that QF picks up the document from. This only works if documents are originally picked up out of Laserfiche with QF.  If none of that works, if you save the documents that are processed by Quick Fields I would find a copy of that document and reprocess with Quick Fields. 

I have not seen how to reset the template name. It does have populated fields. Changing the folder didn't help. I just thought it was odd to get the message that it didn't have a template and then not let me tell it which one to use. It's Quickfields 7.

With the document highlighted, double click the template name

This window will pop up

Use drop down to select your template and the n click "Set"

Thank you. I don't think our version has that.

When I right click on the scanned document in QF, I only get a couple of options like Send. There is no Properties anywhere.