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Question

Question

Toolkit 9.2 missing from Registered Applications of License Manager

asked on February 25, 2015

We updated our RIO master license to 9.2 Feb. 4th. We have successfully installed LF Server 9.2 and other 9.2 applications but are unable to install SDK 9.2 because Toolkit 9.2 is missing from Registered Applications of the License Manager. We are licensed for Toolkit so why is our new master license not registering this? Thanks in advance for your help.

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Answer

APPROVED ANSWER
replied on February 25, 2015

This issue is now fixed. If you update the master license for your Rio system, then it should now contain a block for SDK 9.2. Sorry for the inconvenience.

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Replies

replied on February 25, 2015

Hi Myrna,

We'll open a support case and notify your reseller when the issue is addressed. We'll also update this thread as well.

Regards

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replied on February 25, 2015

Thanks for the update. Our Developers would like to start using SDK 9.2 as soon as possible due to our upcoming system upgrade so we would appreciate your help with this issue.

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replied on February 26, 2015

Thank you for the quick resolution. Our license server is now showing Toolkit 9.2.

 

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