Question

Prompted for saving unchanged files

Laserfiche Version 9

Updated July 1, 2015

asked on February 20, 2015 • Show version history

I'm currently experiencing an issue when opening electronic documents within Laserfiche, specifically excel documents. When opening an excel document and not making any changes and exiting I am prompted with this window:

The only thing is no changes were made to the document. The current version that it is using is client version 9.1.1 and 9.2 with server version 9.2. I have tested this with other user accounts and different machines and still receive this prompt. Is there a setting that will bypass this?

Update:

This is only happening to machines that have windows 2013. Machines that have 2010 are not experiencing this issue.

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replied on February 23, 2015

I don't think there is currently a workaround for this, it appears the Laserfiche Office Plugin is incorrectly detecting that you made a change to the spreadsheet. I have filed a bug report (SCR 124416) and we will look into fixing this.

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replied on June 26, 2015

Hi Guys,

do we have a fix for this yet?

Many thanks

Tina

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replied on July 1, 2015

Hi Tina,

This fix should be included in the coming Laserfiche release, which would be Laserfiche 10.

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Prompted for saving unchanged files

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