asked on February 20, 2015
Im working with a client who claims that .tiff files with any kind of red text on them are corrupted when brought into laserfiche. They upgraded from 8.3 to 9.0.2 about a month ago which is when the issue began. She is scanning the docs into a windows folder and drags and drops them into the client. She has tested it on numerous occasions and said that it is only on documents where people use a red pen to make notes. Purple blue and green text dont seem to cause it. She has reproduced the issue at least 10 times. It looks fine when it is dropped in Laserfiche but when you try to open it an error pops up saying, part or all of the file is corrupted.
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