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Question

Question

Email Reminder the Move Entry

asked on February 19, 2015

So I'm trying to setup a Deadline where if "Supervisor" doesn't approve/deny document in 2 days, then it sends the Supervisor a reminder email, if after 3 days they still haven't Approved/Denied it, it then routes the document to the next person in the Workflow.  I'm using a 3 Branch Deadline, the second Branch I have to send an email after 2 days, the third branch I want to pass through to the next Person in the Workflow after 3 days.  It seems the email get's sent, and the document get's passed to the next person, but some reason, the Reviewed by Field is also being populated showing the "Collections Supervisor" reviewed the document, when in fact, they did not. The activity where the reviewed by happens for the Collections Supervisor should be happening in the First Branch after the Supervisor approves or denies it...if it never get's approved or denied and goes down the Third branch, I'm not understanding how that activity is being satisfied?

 

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Replies

replied on February 20, 2015

Have you looked at your condition evaluation? Are you sure the document is waiting in the right place?

The deadline activity cancels the primary branch when the deadline is met, so I don't think your workflow will do what you want. The screenshot also shows this is all happening inside a Repeat, so is it possible that your fields were set in the previous iteration of the loop? I don't see anything that resets them going into the loop.

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