Question

Cannot Access Laserfiche Mobile with Windows Account

Mobile

Updated March 16, 2015

asked on February 18, 2015

Hi,

I am trying to access laserfiche through mobile but to no avail. The LF server is 9.1.1.486 whereas the mobile server is 9.2.0.183. When I access through Admin which is a respository user I am able to but with a windows user I get the error "user account or password is incorrect" though that's not true. I have tried both ways of using the asername only and also the domain\username but i get the same error. I found the below errors in the event viewer when I enabled logs

Message: Could not connect to the Laserfiche Authentication Service: Could not connect to net.tcp://localhost:8188/lfauth. The connection attempt lasted for a time span of 00:00:02.0592396. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8188.

Session zh4iz3efj1w2ms5hnjm5mxbm: URL: /mobile/WebAccessMobile/WebAccessMobileService/Connection.ashx/LoginWithDeviceType An unhandled exception has occured. Message: The user account or password is incorrect. [9010] Stack trace: at Laserfiche.WebAccessMobile.HttpHandlers.ConnectionHandler.InternalLoginWithDeviceType(Int32 deviceType, String repository, String username, String password, Boolean isAutoLogin, String uniqueID) at Laserfiche.WebAccessMobile.HttpHandlers.ConnectionHandler.LoginWithDeviceType(Int32 deviceType, String repository, String username, String password, Boolean isAutoLogin, String uniqueID)
Session: zh4iz3efj1w2ms5hnjm5mxbm | URL: /mobile/WebAccessMobile/WebAccessMobileService/Connection.ashx/LoginWithDeviceType Message: ConnectionManager.LoginWithCredentials xxxxxxxxxxxxxxxxxxxx False

Could not connect to the Laserfiche Authentication Service: Could not connect to net.tcp://localhost:8188/lfauth. The connection attempt lasted for a time span of 00:00:02.0748399. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8188.

I have also attached another event viewer log herein

Untitled.png (304.25 KB)

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Replies

replied on February 19, 2015

First, make sure Windows Authentication is allowed on the Mobile Configuration Page (see the following article in the online help, specifically the section titled "Authentication").

With Windows Authentication enabled, users can login to the mobile app by typing in their credentials in the format DOMAIN\username.

If that still does not work, can you confirm that Windows authentication works using Web Access? If that does not work either, Are Mobile, Web Access in the same machine as the Laserfiche Server? If they are not, did you configure Kerberos?

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replied on February 20, 2015

To answer your questions

- The windows authentication is allowed in the mobile configuration page.

- Windows authentication works well with web access.

- The mobile and web access are on the same machine as Laserfiche.

But still not able to access with windows authentication using mobile application

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replied on March 16, 2015

Please confirm if "Laserfiche Authentication Service 9.2" is running on the machine. Go to Control Panel> Administrative Tools> Services and look for the service in question. In case the service is not running, please start the service and try again to login using windows authentication.

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Cannot Access Laserfiche Mobile with Windows Account

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