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Question

Quick fields Agent hanged

Quick Fields
Updated December 11, 2019
asked on February 12, 2015

QF: 8.3.0.360

LF Server: 8.3.1.612

We have experienced this many times in last six months, where we have  a QF Agent setup to run a session and sometimes after running the session and processing all the documents in Laserfiche, QFA Agent hangs. We then have to restart the QFA service to fix this issue. In the start we though that it's not processing the documents and hangs but apparently it does process the documents and then hangs.

Is this a know issue with QFA?

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Answer

SELECTED ANSWER
replied on March 4, 2015

As no answer received on this to-date, so I have asked our client to apply the latest hotfix KB1013165 and then test the system.

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Replies

replied on February 12, 2015

I have had this issue with a client once before and it was due to the amount of documents being processed. We set QF Agent to run more often and that seemed to correct the issue. I would however look into the event viewer on the server to see what error message is showing up. 

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replied on February 17, 2015

That's what I can see in the event logs:

Faulting application name: Laserfiche.QuickFields.exe, version: 8.3.0.360, time stamp: 0x4fd6279d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xe0434f4d
Fault offset: 0x0000b9bc
Faulting process ID: 0xaa0
Faulting application start time: 0x01cf3dd083f46af5
Faulting application path: C:\Program Files (x86)\Laserfiche\Quick Fields 8.0\Laserfiche.QuickFields.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report ID: f628fad5-a9c5-11e3-b3ce-005056a20d81
Faulting package full name: %14
Faulting package-relative application ID: %15

 

And some instance of these Errors:

Product: Laserfiche Quick Fields 8.3 -- Error 1706. An installation package for the product Laserfiche Quick Fields 8.3 cannot be found. Try the installation again using a valid copy of the installation package 'Quick Fields 8.3.msi'.

 

 

 

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replied on February 17, 2015

Just to confirm, there is a known issue in QF 8.3:

"

  • Starting and stopping scans several times can crash the batch processor (86153).

"

Is this somehow related to the QF Agent, where it is scheduled to run more than once a day and this does involve the scanning/reading of documents by Quickfields Capture engine.

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replied on February 18, 2015

Any suggestion from LF Gurus wink

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replied on April 8, 2015 • Show version history

We are now seeing similar error in App logs at another of our client, using QF 9.0.

Error Details:

Faulting application name: LFCE.exe, version: 9.0.0.460, time stamp: 0x52b4cc05
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b485c4
Exception code: 0xc0000005
Fault offset: 0x00051d5a
Faulting process ID: 0x1704
Faulting application start time: 0x01d0709058ad0b5d
Faulting application path: C:\Program Files (x86)\Laserfiche\Quick Fields 9\LFCE.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 9868e729-dc83-11e4-9411-005056861fd9
Faulting package full name: 
Faulting package-relative application ID: 

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replied on September 29, 2016

I am seeing a similar error in version 10.0.0.1064.

 

Faulting application name: LFCE.exe, version: 10.0.0.1064, time stamp: 0x57a3c631
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000374
Fault offset: 0x000e6054
Faulting process id: 0xf50
Faulting application start time: 0x01d21a54e417bea3
Faulting application path: C:\Program Files (x86)\Laserfiche\Quick Fields\Legacy\LFCE.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2376375e-8648-11e6-80d2-1418773f8e45
Faulting package full name:
Faulting package-relative application ID:

 

Ran a repair to no avail and I did not find any hotfixes. This occurs during the execution of session that is on the computer. We have not set up the QF Server at all.

Can anyone assist with this?

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replied on September 29, 2016

Please ask your VAR to open a support case so we can gather more details about what's causing this issue. 

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replied on December 11, 2019

Hi - We are also getting these errors logged into event viewer for 10.3.1. Did you find any solution on this. any hot fix or something. 

we have schedule to run every 30 mins and should it be any reason to worry due this error?

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