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Unable to Create or Register repositories on only one OS instance

posted on February 10, 2015

The problem appears to be related to the very first warning in which the system tells us that our Windows account does not appear to have administrative access.

I have tried using the Built-In administrator and get the same message. We never get this message in any other OS instances.

This is then followed by a message that the Search Index is inaccessible (right after we select the location). Another message that is never received indicating that our account has not rights to write to the hard drive.

I have verified that our Windows account has rights to access and write to the specific location specified as the Repository (Index) location.

The final message we receive after bypassing all the previous messages is that the server could not initialize the Web-Based Enterprise Management for the WMI subsystem.

This is an error that no one has ever received before in the community and has not information associated with it, other than "Restart the Laserfiche Server" from the official help guides. We did repair WMI as suggested. I doubt this message is the real culprit though, I think the entire problem starts with the fact that the software determined our account does not have rights to something indicated in the very first warning. Without knowing what we do not have rights to though I have no idea where to start. We installed a fresh OS instance and have no problems.

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replied on February 10, 2015

Please check the Application Event log to see if there are any WMI errors.

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replied on February 12, 2015

Yes, we get these types of warning on system boot. The way they are written does not provide much information or even if the issue is an actual problem. What is a policyplatform_localstore provider for example?

A provider, PolicyPlatform_LocalStore, has been registered in the Windows Management Instrumentation namespace root\Microsoft\PolicyPlatform\Documents\Local to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

 

From LFS:

WMI provider module registration failed. Windows error 0x8004100E

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replied on February 12, 2015

0x8004100E indicates "Namespace specified cannot be found." This most likely is due to the WMI Repository being corrupted.

Please see this page for steps to rebuild the WMI Repository.

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replied on February 19, 2015

How do I see which namespace it is looking for? WMI is working just fine but maybe the name space really can't be found. I can list all the namespaces and see if it is there.

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replied on March 3, 2015

This issue was resolved by going into the command prompt, browsing to the Laserfiche Server program files folder and running the following commands:

mofcomp lfcrwmi.mof

mofcomp events.mof

Once that was done, the Laserfiche Server service was restarted and a repository could be created.

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replied on March 12, 2015

We determined that the namespace called "Laserfiche" is in fact being removed from the repository on some unknown interval. Now just for finding out who is removing it angry

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replied on January 10, 2016

Hi, I also having the same issue,I tried to run the above commands in Laserfiche Server folder,i got the error as access denied,form where i am confused that where i have to give the access?

 

C:\Program Files\Laserfiche\Server>mofcomp lfcrwmi.mof
Microsoft (R) MOF Compiler Version 6.1.7600.16385
Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.
Parsing MOF file: lfcrwmi.mof
MOF file has been successfully parsed
Storing data in the repository...
An error occurred while processing item 1 defined on lines 10 - 13 in file lfcrw
mi.mof:
Error Number: 0x80041003, Facility: WMI
Description: Access denied
Compiler returned error 0x80041003
C:\Program Files\Laserfiche\Server>mofcomp events.mof
Microsoft (R) MOF Compiler Version 6.1.7600.16385
Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.
Parsing MOF file: events.mof
MOF file has been successfully parsed
Storing data in the repository...
An error occurred while processing item 1 defined on lines 16 - 18 in file event
s.mof:
Error Number: 0x80041003, Facility: WMI
Description: Access denied
Compiler returned error 0x80041003
C:\Program Files\Laserfiche\Server>

 

Can anyone help me to resolve the issue?

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