We are having an approval issue for multiple workflows. We have forms getting emailed to supervisors for them to approve/deny (time sheets, ADP forms, etc..). When extra meta data is appended to the approval such as notes over a certain amount of characters, the approval of a time sheet it will not move past and hangs - preventing the folder/files from moving to the proper place in our repository for accounting to view. This is causing us to catch the ones that don't go through (even after approval) and manually move them to the correct location in our repository. I understand it isn't hard to locate the missing file and move it to the proper location, but this should not be happening when the other approvals are going through the same workflow without getting hung up. Has anyone had a similar situation? Any suggestion would be greatly appreciated!
Question
Question
Replies
There isn't enough information to troubleshoot. Are we talking about a wait condition in Workflow? You can see how those are evaluated in the Conditions tab in the instance details in the Workflow Designer.
Here are a couple of screen shots that may narrow down what's going on a bit more.
Looks like your Forms server is not correctly configured to interact with Workflow.
I guess I should be asking if Workflow 9.0 has any known bugs with Forms 9.2. After our VAR suggested we move from 9.0 to 9.2 Forms to allow us to have the "save as draft" feature, we have had a lot of little things like this. This problem in particular is slowing our progress, but it's not the only thing to happen since we've upgraded the Forms.
Workflow 9.0 should be fine with Forms 9.2.
Have you moved the Forms server in the upgrade? Is it still on the same machine as the Workflow Server? Did you turn on SSL for Forms?
No, all of our Forms and Workflow remains on the same server.
Try going to http://localhost/forms/api/help on the Forms server. Do you see an error or a list of calls? (Though at this point, it's probably best that you talk to your reseller and go through Tech Support so they can double-check your configuration).
Reconfigured the host file to use the static IP instead of localhost. This was causing timeout errors which was hindering our connectivity. Now our process is now faster than ever after some tinkering with the workflows. I appreciate your assistance as it lead to a few important findings.