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Question

Is it Possible to Increase the Number of Characters Allowed in the Comments Box

Forms
Updated June 9, 2021
asked on February 3, 2015

We have a process that requires some back and forth between users.  One user had said they were typing in the Comments box and it stopped allowing them to type.  Is there a way to increase the number of characters allowed in the Built in Comments box?

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Replies

replied on February 3, 2015

What is the limit set at now in the Admin Console for that field?

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replied on February 3, 2015

It is a built in field, so it is not set in the Admin Console.

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replied on February 4, 2015

Hi Derick,

The comment length has actually been hardcoded to be 500 characters, so there is not a way to change it. Can you describe the use case for extending the Comments box? With that information, I can pass a feature request along to the Forms development team. 

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View 4 previous replies
replied on February 19, 2015

We are running into a similar problem in our processes. We are requiring participants to use the comment box to describe why they are taking a particular action. Due to the complexity of our work products the description may require more than 500 characters. 

A flexible or expandable character limit would greatly improve the functionality of Forms for our purposes.

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replied on February 19, 2015

Thank you for the info, Elizabeth - I've passed it along!

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replied on October 8, 2016

I downloaded a pre built business procees from laserfiche business process library. 

While running the forms through different approval stage, the built-in "comments section" is not present. 

 

Any idea how to make it available?? 

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replied on October 11, 2016

I wanted to circle back around on this and find out if this has been something added to Forms 10 or 10.1?  Currently we use LF forms for our internal quote requests and sometimes our Sales Managers are forced to shorten their comments back to an Account Executive because it is limited.  This has been requested for me to look into this again if we are able to increase that Comment box when someone needs perform an action on a Form.

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replied on October 11, 2016

Hi Akhil,

You can check the CSS input area for this code: .approval-wrap p, #comments {display: none;}. This Answers post has some other lines of code that will accomplish that. If you don't see anything under the CSS or JavaScript that might be causing this, then could you respond with which business process it is?

 

Derick,

I'm following up about the character limit. I'll let you know if anything has changed. 

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replied on October 11, 2016

Hello tanya! 

What you said is correct! It had something under CSS section to hide the comments section.

Much appreciated.

Thanks & Regards.

Akhil

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replied on October 12, 2016

Hi Derick,

Thank you for the use case details; I'll pass those along too. The built-in Comments box has not been expanded, so I'd recommend including a multi-line field at the bottom of your approval form that you can label as Comments. To avoid confusion, you can hide the built-in Comments box by adding this code - .approval-wrap p, #comments {display: none;} - to the form's CSS, as explained above.  

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replied on August 31, 2018 • Show version history

It has been three and a half years since the original request. Has there been any progress on this? Users are finding the build-in comments field to be very limiting. We can't add our own multi-line field either because most tasks have the "make form read-only for task participants" option checked.

For some bizarre reason the corresponding database column is set to nvarchar(500), so we can't just use JavaScript to increase the limit. Can someone from LF comment as to why it was designed this way? Thanks.

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replied on January 28, 2019

Hi all, 

 

Just wanted to check in and see if there was any plans to increase the comment box limit? 

I'm using a form as a part of a job system where the comments is a very helpful part of the form. It's important for them to keep track of who's making the comments and for them to be able to see the comments in the action history pane (to save them opening each job to read the comments)

In the meantime, I've setup a table which records the current user, date and time, and includes a multi line field. They can add rows to it to add more comments. The issue with this is, they can't see the comments in the action history pane.

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replied on July 22, 2020

July 2020 - any update here? Would love to increase the limit?

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replied on June 9, 2021

I've been looking into this same question and ran across another post that suggests the limit has been increased to 2000.  Haven't had a chance to test it yet, but we're on 10.4.4.444 so should now be able to go beyond 500 characters.

https://answers.laserfiche.com/questions/183788/Forms-Task-Comment-Section#184007

Configurable would still be my preference, but this should definitely help as we were bumping into some issues with the previous 500 character limit.

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