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Question

Question

Records Management not showing up after updating license

asked on February 2, 2015

Perhaps we are doing something wrong, but we've followed the directions for updating Master License file, but we cannot get Records Management to show up in the Laserfiche client (in other words, there's no menu option for it).  I look at the Laserfiche license file and it has records management listed (and we've restated the services) and it's also listed under the Laserfiche Server as a Feature in License Manager.  Are we doing something wrong?

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on February 2, 2015

A case has been opened for the 9030 issue and it has been determined that the license in the Server folder is the master license and not the LF Server license. This is why Records Management is not showing and why they are now receiving the 9030 error.

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Replies

replied on February 2, 2015

Hi Daryl,

If you select the server node in the Admin Console does Records Management show under Features?

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replied on February 2, 2015

No it does not.  So I stopped and restared the LF Server service from the Admin Console and now I cannot login as admin...giving me 9030 error.

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