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Laserfiche volume server running out of RAM?

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Updated January 17, 2017
posted on January 31, 2015

For any of you with your volumes on a fileshare on a server 2008 R2 or earlier...

 

We were having a problem with the Windows Metafile taking up all available RAM for caching.

 

I suspect that Laserfiche servers with many volumes on them are especially vulnerable to this particular issue since we have millions of files there.

 

It seems this  is a bug/feature Microsoft knows about : http://support.microsoft.com/kb/976618  

http://www.microsoft.com/en-us/download/details.aspx?id=9258  

 

Eventually everything will slow down on the server due to lack of resources.  Adding lots more RAM didn't seem to help - it would just increase the time it took to fill the RAM.

 

Anyone else seen this, or just us?

The cache service I linked above seems to be a fix, or at least a band-aid.

 

 

 

1 0
replied on January 17, 2017

This is usually a Windows issue:
https://prashantd.wordpress.com/2013/11/14/solved-high-memory-usage-by-metafile-on-windows-2008-r2/
 

0 0
replied on February 2, 2015

Our Support team has run into this issue in the past. The best course of action is to work with your reseller, who can open up a case with us. Together they'll be able to pin down what's causing it and resolve it.

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