Question

Quickfields rotating documents randomly in upgrade from 8 to 8.3

Quick Fields

Updated August 25, 2017

asked on January 29, 2015

A client called in saying that after upgrading they are having some issues with documents having the wrong orientation. In one instance, out of 30 pages with landscape layour only two of them remained upright. All pages have similar format with all text in the landscape layout and barcode too.

Docs are tiffs

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SELECTED ANSWER

replied on January 30, 2015

Auto-rotate uses the OCR engine's rotation recognition, which in turn looks at the text. If there are a lot of capital letters or logos, OCR is not always sure which way is up. Could you open a support case and attach some sample images?

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replied on January 29, 2015

Is this with the "auto-rotate" option? Do these pages have most all caps text?

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replied on January 30, 2015

Yes autorotate is on. There are some caps but looks pretty standard. Is it just the image recognition software?

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SELECTED ANSWER

replied on January 30, 2015

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replied on August 25, 2017

Im having issues with the autorotate, each page has a barcode, and I need to rotate the page first to correctly read the barcode, but for some reason is not rotation. Any help?

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replied on August 25, 2017

Please don't post the same message twice.

Have you tried checking both horizontal and vertical directions in the barcode process' properties?

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replied on August 25, 2017

Im having issues with the autorotate, each page has a barcode, and I need to rotate the page first to correctly read the barcode, but for some reason is not rotation. Any help?

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Quickfields rotating documents randomly in upgrade from 8 to 8.3

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