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Question

Scanning Settings Don't Save

Scanning
Updated March 2, 2015
asked on January 28, 2015

I have a single user that's scanning settings do not save (Laserfiche Scanning, not the Basic or Standard mode prompt).

The only thing I've done recently is change her last name in Active Directory.

After it was reported to not work, I removed and added her back in through Admin Console and verified her active directory username was showing. I also updated her scanning to 9.2 with our Rio install.

One thing I noticed is her user profile in Windows does not have the same amount of folders (some containing user.config) as other users. No matter how many times I've had her log out or log back in and set the scanning again it does not save.

Any ideas?

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Replies

replied on January 28, 2015

If you make the user local admin, does it work?

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replied on January 29, 2015

None of our users have local admin rights, so that is an unknown / not applicable to our scenario :(

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replied on January 30, 2015 • Show version history

You can grant the user temporary local admin rights, set the scan settings then remove the right.  The scan settings, especially the local driver settings, are saved locally.  Once they are saved, they should remain but first, you need to make them local admin.

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replied on March 2, 2015

You can also log in as a user with local admin rights and set everything up first.

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