This idea came up in conversations today - a way to easily add one or more "bookmarks" to the help dropdown in the laserfiche client, either in the desktop Client or in Web Access.

Right now there is the ability to add in custom buttons which could be linked to a simple script that opens up a web page, but distributing those to every client PC is difficult and has to be performed again after any upgrade. You can also add custom buttons in web access, but that is even more difficult to do.

I'd love to see an attribute that allows one or more custom help options to be added. My idea would consist of:

Name Attribute  -- the name displayed in the help drop down

Type attribute -- either http: or lfs:

Path Attribute --  URL if it's http or Doc ID if it's lfs. 

This way a customer could insert their own custom help files for their departments, and distributing that would be easy to do as after creating a new user you just copy those attributes in (or have a workflow using an SDK script do it). You could also set a contact page for whomever provides first level support for the customer by directing them to an internal helpdesk ticketing system, for example.