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Question

Question

Error Loading LFSO92.dll

Laserfiche Version 9
Updated February 23, 2015
asked on January 22, 2015

I have just installed the Laserfiche 9.2 SP1 update and when I try to open the Admin Console I now receive the following error message:

If I click ok the Admin Console launches, but I have to connect to a server. After I put the name of the server in, it then gives this error message:

Any ideas how to correct this?

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Answer

SELECTED ANSWER
replied on February 23, 2015

If you are still running into this issue, you can download the latest 9.2.0 installation package from the Support Site and install the LF Client Suite. This package will already include SP1 so you will be able to launch and use the Admin Console without the error.

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replied on February 23, 2015

After uninstalling and reinstalling the latest Laserfiche 9.2.0 package, I am able to access the admin console.

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Replies

replied on January 22, 2015

Please contact your VAR and open a case with Support

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View 4 previous replies
replied on January 22, 2015

I ended up running a repair on the install and it correct the issue.

replied on January 22, 2015

I ran a repair on the installation and now the Admin Console opens without any problems, but when I try to select a repository I receive the following error:

Error Code: 16387
Error Message: Invalid pointer [-2147467261]

------------ Technical Details ------------

LFAdmin.dll (9.2.0.472):
    Call Stack: (Current)
        CDatabaseNode::ShowLoginDialog2
    Call History:
        CComponentData::GetDisplayInfo
        CComponentData::GetDisplayInfo
        CComponentData::GetDisplayInfo
        CComponentData::GetDisplayInfo
        CComponent::ControlbarNotify
         CLoginDialog::AttemptDatabaseLogin
         CComponent::Notify
        CDatabaseNode::ShowLoginDialog2

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replied on January 22, 2015 • Show version history

What version of the Admin console are you running? Same as the LF client and the LF server?

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replied on January 22, 2015

I thought I was, but now looking at the server the admin console says that the server is on 9.2.0 build 485. The LF client and the admin console on the server say 9.2.0.472, which is also the version of the client and admin console on my machine that is giving the error message.

Launching the Admin Console from the server is working without any issues.

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replied on January 22, 2015

Please uninstall and reinstall the client and admin console on the problem machine, delete the client folder and try it again.  If you did not download a new install of the client, please apply SP1 again after reinstalling the client and admin console, then re-register the server and repository in the admin console.  If the issue persists, please open a case with Support so we can explore the matter further.

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replied on February 6, 2015

was this issue resolved? We are having the exact same error at a customer after applying SP1.

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replied on February 6, 2015

No, still having the issue.

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replied on February 6, 2015

Since this issue is still occurring, I would recommend contacting your Laserfiche reseller to open a support case.

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