Question

Failed to install Laserfiche Client

Laserfiche

Updated January 26, 2015

asked on January 21, 2015

Hi,

My client is unable to install the Laserfiche client 9.1.1.548. A normal install fails with error 'Unable to retrieve information about the installation state of Laserfriche Client. This can happen when the product was installed by a different user.'

A command line installation gives the same error. The complete log of setup.log file is following:

[PID: 1700] 2015-01-21 Laserfiche Setup (I:\Infrastructure\Laserfiche 9.1.1\Laserfiche Avante 9.1.1.548\en\Client\Setup.exe) Log
[PID: 1700] 09:38:04.670 Setup.exe was run with the command line: /noui /log C:\Temp\ClientInstall INSTALLLEVEL=400 LANGPACK=fr
[PID: 1700] 09:38:04.670 Beginning no user interaction installation.
[PID: 1700] 09:38:04.685 Beginning MSI update check.
[PID: 1700] 09:38:04.685 No MSI update was necessary.
[PID: 1700] 09:38:24.682 Running 'I:\Infrastructure\Laserfiche 9.1.1\Laserfiche Avante 9.1.1.548\en\Support\msxml6_x86.msi' with the command line: REBOOT=ReallySupress ADDLOCAL=ALL
[PID: 1700] 09:40:18.397 Successfully installed MSXML 6 SP1 (msxml6_x86.msi).
[PID: 1700] 09:40:22.497 Running 'I:\Infrastructure\Laserfiche 9.1.1\Laserfiche Avante 9.1.1.548\en\Client\CombinedARP.msi' with the command line: ADDLOCAL=ALL
[PID: 1700] 09:40:23.525 Successfully installed Laserfiche Client Suite ARP handler (CombinedARP.msi).
[PID: 1700] 09:40:54.697 Failed to install Laserfiche Client (lf_en.msi). Error code: 0x00000643.

The client machine is x86 and OS is XP SP3. A previous installation was successfully achieved but may have been done with a different user. Then the client uninstalled the product for some reasons and never could reinstall the client. I have deleted the LF folders and registry keys but without success.

Thanks and regards,

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Replies

replied on January 21, 2015

There may be some residual files or registry keys left over from an older installation that is preventing the current version from being installed. With that said, please visit this Microsoft Support Page and run the utility to see if it can clean up the workstation and fully remove any leftover Laserfiche application files. Once that's done, reboot the computer and see if the Client can be installed now.

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replied on January 22, 2015

Thanks Alex. I dont see Laserfiche in the liste of programs and it is asking for a product code. Is there a way to get the product code even if the product is uninstalled ?

Regards,

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replied on January 26, 2015

If the Microsoft Utility couldn't be used to clean up the previous Laserfiche installation, then please open a support case and the issue can be looked into further.

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Failed to install Laserfiche Client

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