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Question

Question

How to unlock secured volume? - Erro 9277

Administration Laserfiche
Updated April 19, 2017
asked on January 5, 2015

Hi ,

The volume is encrypted and it says tha secured is false in Admin Console. However when we try to access this image in laserfiche we get the error saying "9277: The file is unavailable because the volume is currently secured.

The file is unavailable because the volume is currently secured. An administrator must unlock the secured volume to make the contents viewable"

Thanks for any information.

 

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Replies

replied on January 5, 2015

Hi Vitor,

What is the exact version of Laserfiche being used? If the volume is decrypted are you able to see the images from the Laserfiche Client? If you encrypt the volume and the Laserfiche Server was restarted, all volumes that were encrypted would be loaded in a secure state.

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View 1 previous reply
replied on January 5, 2015

Hi Steven,

We are using LF 9.2.343, the volume is encrypted, we tryed to decrypted but it came up an error 6000, we will be openning a support case to see the erro, but we are not able to see the images in the lf client, in the place of the image it shows this erro that i said 9277.

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replied on January 5, 2015

Hi Vitor, please open a case through the Support Site and provide screen prints of both errors. Also, if there is a Details button on the errors, please select it and copy the entire contents to Notepad and save as a .txt file then attach the file to the case. Thanks!

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replied on April 19, 2017

Sorry to resurrect this old post, but was there a solution to this?  Ran into the same issue.  Only difference i can see is the volume encryption is set to AES-128 (Legacy) instead of just AES-128.  Could it be related somehow to a newer version of server trying to decrypt a legacy encrypted volume?

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replied on April 19, 2017

Hi Brandon, a case was never opened for this. You can open a case and provide the details. Thank you!

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