Question

Directory Server - Licenses assigned to devices are not holding

Directory Server

Updated January 23, 2015

asked on December 24, 2014 • Show version history

we migrated to 9.2 Rio and Directory Server last Monday. I have Named Users and 10 licenses assigned to devices. I am able to assign the licenses to the devices. 15-20 minutes later the licenses are removed. The license assignment reverts to (none). where are the log files, how can I fix this?

The machines were assigned licenses last night. The settings in the console reverted to (none) by this morning. Licenses reassigned at 6:55 AM. Reverted to (none) by 7:30 AM. Licenses are still counted as being used on the Overview page. Workstations are still working. Yesterday the machines would not open repositories.

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APPROVED ANSWER

replied on January 23, 2015

This issue is resolved in the Jan 8th hotfix for Directory Server (KB 1013576).

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replied on December 24, 2014

Hello David,

This issue is currently being worked on in support. All updates will be done through the Support Team. Once the issue has been resolved, the resolution will be updated here as well.

Regards,

Andrew

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replied on December 24, 2014

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replied on December 29, 2014

The issue is that named devices that have been assigned a full license are reverting to (None) after Active Directory Synchronization has run. A workaround has been provided via the support case. This issue will be fixed in an upcoming Laserfiche Directory Server patch that we plan on releasing very soon.

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replied on December 30, 2014 • Show version history

The workaround was configured with help from are VAR. Now AD does not appear to sync at all. Users removed from AD groups are not losing their license and Users added to the groups are not getting assigned licenses. We will be connecting with VAR support tomorrow.

The good news, the licenses assigned to the workstations are sticking

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replied on December 30, 2014

If this is something that was working previously and the workaround caused it to not work anymore, then it may be best to have your reseller contact Laserfiche Support for this so that we can ensure the workaround was applied correctly to just the devices and not to actual user accounts.

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Directory Server - Licenses assigned to devices are not holding

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