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Question

Question

Business Process Instructions - spacing issues

asked on December 19, 2014

I am working on a BP and have noticed that the spacing does not come out right.  It decides to put extra spaces between lines sometimes and I can't get it to stop doing this.  Any ideas on how I can enforce this?

Thx, Connie

 

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Replies

replied on December 19, 2014

Did you republish the workflow after removing the extra lines? Changes will only apply to business processes started after that, running instances will still show the spaced out instructions.

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replied on December 19, 2014

Yes, I've been revising, testing, revising, testing this process quite a few times and it seems the problem does not go away.  This morning, I looked again at what is programmed into my BP step instructions and there is only one line between each sentence or number point, yet when I check what shows up during a test, it has added an extra line between some of the number points but not all of them (most of them).

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replied on December 19, 2014

Actually, it's doing the same thing on the email to the Contract Manager... it's adding too many lines between the list in the email (in the email case, it's adding 2 or 3 lines between each list item!).

Following is (1) printscreen clip of what is programmed into the WF and (2) printscreen clip of what is showing up in the emal:

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replied on December 19, 2014

I can't reproduce the issue in your original post with spaces in the instructions.

The email one, though, it seems to be a caused by a combination of Workflow trying to be helpful and adding newline characters after each line and Outlook's HTML processing adding more space when it runs into HTML tags.

So your list ends up like this in the email body when Workflow sends (this was done as a feature request from users who complained their plain text emails were not correctly interpreted by mail clients because of the missing line break):

<ol><br>
<li>Pending</li><br>
<li>Draft Finalized</li><br>
<li>Approved</li><br>
</ol><br>

I think if you change your email so the list is on a single line and with no closing tags for line items, it will get around Outlook's processing:

<ol><li>Pending<li>Draft Finalized<li>Approved</ol>


 

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replied on December 19, 2014

Thanks!  Gone now until after the New Year.  I'll check with my VAR on the first part (the BP Instructions results), to see if I need to put in a troubleshooting request.

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