Question

OCR settings not appearing in Options

Updated June 15, 2021

asked on December 18, 2014

Have an issue where a user receives an error (Loading the OCR engine failed) when trying to import docs into the Laserfiche 9.1 Client. She has the feature rights to Process OCR. Looking at Options in the client, all OCR engine options are blank. What could cause this?

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Answer

SELECTED ANSWER

replied on December 19, 2014

OmniPage OCR is a separate installation. Please make sure that's what you repaired. If the repair didn't work, then try uninstalling the OCR engine and reinstall it.

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Replies

replied on December 18, 2014

Can you try repairing the OmniPage OCR installation or maybe uninstall and reinstall it? See if that addresses the matter.

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replied on December 19, 2014

I performed a Repair on the Laserfiche Client, that didn't fix the issue. Is there another way to repair the OmniPage OCR installation?

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View 1 previous reply

SELECTED ANSWER

replied on December 19, 2014

OmniPage OCR is a separate installation. Please make sure that's what you repaired. If the repair didn't work, then try uninstalling the OCR engine and reinstall it.

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replied on December 23, 2014

That was it, 9.1 Client was somehow installed without the OmniPage component.

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replied on January 2, 2015

Starting in Laserfiche 9.1, the installation package uses a separate folder for the OCR engine installation. When doing unattended/automated installations for the 9.1 and higher Client suite, be sure that the Client, OCR, and Support folders from the installation package are kept together.

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replied on June 15, 2021

This is resolved. On the PC in question, OCR OmniPage had not been installed (or had been removed.) Thanks to all for your help!

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OCR settings not appearing in Options

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