Question

Maximum Objects for Forms LDAP Synchronization for Participant Users

Forms

Updated January 27, 2015

asked on December 18, 2014

Due to the Forms limitation for only being able to use a single base DN when syncing LDAP accounts for participant licenses, we had a customer that had to sync their entire AD environment. This ended up causing issues and Laserfiche support has now said that Forms cannot support the 37,000+ objects that synced. However, they could not provide a maximum # of objects that could be supported and advised to post the question here in hopes someone would be able to answer it. While we try to find a viable solution for this customer (as they can't remodel their AD environment to fit a single application), does anyone know the maximum # of objects that can be synced via LDAP for Forms participant licenses?

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Answer

SELECTED ANSWER

replied on January 27, 2015

Hi there,

Forms 9.2.1 will sync every 500 users in a batch. It'll be available in a month or two. At that time, there won't be 16G ram requirement.

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Replies

replied on December 19, 2014

Please install the Forms 9.2 SP1, which supports sync 140,000+ users with 16G ram server.

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View 4 previous replies

replied on December 19, 2014

Are you referring to the latest hotfix for 9.2: https://support.laserfiche.com/KB/1013577?

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replied on December 19, 2014

yes

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replied on December 19, 2014

I am already running that version and had this issue with 37,000+ objects. Laserfiche support advised that this many objects is not supported for Forms participant licenses synced via LDAP. Are you saying that this many objects is supported?

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replied on December 19, 2014

Hi there,

These many objects can be synced to Forms server.

The frontend doesn't handle it that well, there's a workaround that Support can provide you. Please file a support case.

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replied on December 30, 2014

Our support ticket now advises they can support more and does not say why it failed previously. They provided SQL statements to manually clear out all participant license syncing and the LDAP configuration so we could start clean. This customer is a bit gun shy at this point and has agreed to move the AD groups associated with participant licenses directly into the same OU as the employee's logins, thus narrowing the syncing down to a 2000+ accounts. Additionally, support provided a SQL statement to assign licenses manually after LDAP has synced. Hopefully this was just a fluke problem and wont arise again. Thanks for the help.

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replied on January 27, 2015

Abby, you said "140,000+ users with 16G ram server". What server needs the 16GB of RAM? What if a server has less, how many objects can be synched?

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SELECTED ANSWER

replied on January 27, 2015

Hi there,

Forms 9.2.1 will sync every 500 users in a batch. It'll be available in a month or two. At that time, there won't be 16G ram requirement.

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replied on December 18, 2014

I don't know the limit, but we have between 10,00 and 11,000 that sync. That may help give you an idea depending on other answers people give.

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Maximum Objects for Forms LDAP Synchronization for Participant Users

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