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Question

Question

WebLink8.2.2 Page1.aspx error

asked on December 15, 2014

I have a customer that is running a Windows 2012 R2 x64 server with both LF Server 9.2.0 and WebLink 8.2.2.  They have several web applications that create search URLs.  Almost every time that the search returns a single result, they then get a Page1.aspx error.  If the search returns multiple results, then it will display the results list and choosing any of the returned entries operates normally without error.

Since the Page1.aspx has the correct EntryID, we know that the search syntax is working.  Any ideas on how we can track down and fix this issue?

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Replies

replied on December 15, 2014

Also, this same system is having issues with the export and print function as well.  When you try to export as PDF, it gives you the exporting screen for about 15 sec and then sends you to an error page that states the system could not complete your request.

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replied on December 15, 2014

Can you provide more information on the URLs used (an example of a working URL and a non-working URL) and on the error received?

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replied on December 15, 2014

This URL will only yield 1 hit, so it then errors when it tries to load the document:

 

http://Servername/weblink8/search.aspx?dbid=0&searchcommand=%7B%5BGeneral%5D%3A%5BManifest%20Number%5D%3D%22012559144JJK%22%7D

 

If they take off the last 5 digits of the Manifest Number and replace it with an *, then the search returns a list of multiple documents:

 

http://Servername/weblink8/search.aspx?dbid=0&searchcommand=%7B%5BGeneral%5D%3A%5BManifest%20Number%5D%3D%220125591*%22%7D

 

Because the first search returns a single result, WebLink tries to load that document into the viewer and throws an error on the Page1.aspx.  With the 2nd search, it returns multiple results, so WebLink returns a search results listing, does not try to load any documents into a viewer and does not error.

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replied on December 17, 2014

Just as a test open up "Search.aspx" and add/edit the following attribute on the "weblink:searchresultbrowser8 control".

 

AllowImageEnable="false"

The control code should look something like the following:

<weblink:searchresultsbrowser8 ThumbnailCount="5" id="TheSearchResultsBrowser" runat="server" width="100%" MaxLength="20" AllowImageEnable="false"/>

 

Save the file and try the URL again.

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replied on December 15, 2014

This system is only used internally on their intranet and authenticated with Windows Authentication.  We have grated the Domain Users group full control on all Temp folders in the WebLink directory, but this has not helped our issues.

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replied on December 15, 2014

Here is in the IIS log file when we try to search from URL and only have 1 result:

2014-12-15 16:04:06 xxx.xxx.xxx.xxx GET /weblink8/search.aspx dbid=0&searchcommand=%7B%5BGeneral%5D%3A%5BManifest%20Number%5D%3D*012559144JJK*%7D 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) - 302 0 0 703
2014-12-15 16:04:06 xxx.xxx.xxx.xxx GET /weblink8/0/doc/64328/Page1.aspx - 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) - 302 0 0 0
2014-12-15 16:04:06 xxx.xxx.xxx.xxx GET /WebLink8/Error.aspx aspxerrorpath=/weblink8/0/doc/64328/Page1.aspx 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) - 200 0 0 203

And here is the IIS log from trying to export to PDF:

2014-12-15 15:55:49 xxx.xxx.xxx.xxx GET /WebLink8/GeneratePDF.aspx _=1418658949116&Key=WLOpenDocumentPages65378&PageRange=1+-+1 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) http://Server/weblink8/DocView.aspx?id=65378&searchid=a3bf433d-5d13-499d-aa7a-0ddc849abd37&dbid=0 200 0 0 437

2014-12-15 15:55:49 xxx.xxx.xxx.xxx GET /WebLink8/PDFTransition.aspx Key=WLPDFCreatorThread1 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) - 200 0 0 343

2014-12-15 15:55:52 xxx.xxx.xxx.xxx GET /WebLink8/PDFTransition.aspx Key=WLPDFCreatorThread1 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) http://Server/WebLink8/PDFTransition.aspx?Key=WLPDFCreatorThread1 200 0 0 218

2014-12-15 15:55:52 xxx.xxx.xxx.xxx GET /WebLink8/PDF/mh0bljvpio313ran1ffpjn55/1/2014-12-14+AETS+Data+Check.pdf - 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) http://Server/WebLink8/PDFTransition.aspx?Key=WLPDFCreatorThread1 302 0 0 218

2014-12-15 15:55:52 xxx.xxx.xxx.xxx GET /WebLink8/Error.aspx aspxerrorpath=/WebLink8/PDF/mh0bljvpio313ran1ffpjn55/1/2014-12-14%20AETS%20Data%20Check.pdf 80 Domain\MAJ2 xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+LM+8) http://Server/WebLink8/PDFTransition.aspx?Key=WLPDFCreatorThread1 200 0 0 234

 

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replied on December 16, 2014

any thoughts on what would cause these issues?

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replied on December 16, 2014

From how you've described the problem (URLS identical except for number of documents returned, occurring on export and print), the issue is not related to the searching. Is the single document that is returned image pages, or an electronic document (such as a PDF)? Is there anything logged to the event viewer? If there are no more detailed error messages, it might be a good idea to open a support case.

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replied on December 17, 2014

There is no other error information that I could find.  What does it take to turn on application tracing for WebLink 8.2.2?

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