I am using the Laserfiche Document Viewer to view PDFs in the Electronic File pane. Sometimes the buttons to add Adobe annotations such as sticky notes or highlighting are disabled and other times they are not. This can differ even on the same document where they were enabled earlier in the day but not later. I have been messing around a lot with my default settings as I create some documentation for my users. My current settings under Tools-> Options -> View -> Open With are: Open PDF Files by Default Using the Laserfiche Document Viewer and I have checked the checkbox for Show PDF files in the Electronic File Pane.

I am also noticing that the Adobe Toolbar is not always there by default and I am having to click the Show Acrobat Toolbar button that appears when I hover over the bottom of the document. This is also not consistent and seems to be tied to the disabled buttons. When the toolbar is already there, the buttons are enabled. When I have to tell it to show the toolbar, they are not. (I think .. not able to duplicate it easily enough to test for sure.)

What could be causing this to work sometimes and not others?