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Question

Question

Signature Field in Drafts Does Not Work

asked on December 9, 2014

In Laserfiche 9.2.0.908, if you first save a form as a draft and then go back in to add a signature using the built in signature field, it grays out the screen, but never shows the signature box.

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Answer

SELECTED ANSWER
replied on April 16, 2015

Did you encounter such issue in 9.2.1? It should work there.

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Replies

replied on December 9, 2014 Show version history

What browser did you use? And did you open the form with login as a user or use public access? There may be some JavaScript error on the form blocks the signature dialog appear, can you first check whether there is any error in developer debug console? Also it will be helpful if you share a screenshot of the form for I can't reproduce this both when login as a user or use public access to open the form.

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replied on December 10, 2014

I have tested this in IE11, Chrome 39, and Firefox 34. I opened the form while logged in as a user.

When using Firebug in FireFox, all scripts show a 200 OK status.

I can reproduce this in multiple forms, but attached is an export of a test form that I get the same problem on.

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replied on December 11, 2014

I have also removed all custom CSS and JavaScript and I get the same behavior.

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replied on February 23, 2015

For those having the same problem, this is the code we were given as a work around until a fix is released:

$('#form-signature-dlg').on('shown.bs.modal', function() { 
  if(window.innerHeight < Math.max($('html').height(), $('body').height())) { $(this).css('top', 0); } });

 

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replied on February 23, 2015

Can anyone from Laserfiche tell me if this will be fixed in 9.2.1?

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SELECTED ANSWER
replied on April 16, 2015

Did you encounter such issue in 9.2.1? It should work there.

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replied on April 16, 2015

Yes it was fixed in 9.2.1.

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