Question

Forms saving blank PDF to repository

Forms

Updated November 2, 2018

asked on December 9, 2014

I have a form that saves the results/ form to a pdf into the repository. It has been working for weeks flawlessly. All of sudden it is saving a blank pdf to the repository, with absolutely nothing on it, plain white. I've tried rebooting the server, recycling the app pool and website. I'm not sure what else I can try.

Thank you.

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Answer

APPROVED ANSWER

replied on December 9, 2014

Are there any Forms related errors reported in the application event log on the Forms server whenever a form is submitted?

Without knowing more, the first thing to check would be the component that Forms uses to create the PDFs. You can try uninstalling the wkhtmltopdf application from the Windows Control Panel. Then manually browse the Forms 9.2 installation package and reinstall that component.

Alternatively, you can apply the latest Forms 9.2 hotfix from KB 1013577 and be sure to apply the updated version of wkhtmltopdf.

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Replies

replied on December 9, 2014

What version of Forms are you using?

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replied on December 9, 2014

Version 9.2.0.853

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View 2 previous replies

APPROVED ANSWER

replied on December 9, 2014

Are there any Forms related errors reported in the application event log on the Forms server whenever a form is submitted?

Alternatively, you can apply the latest Forms 9.2 hotfix from KB 1013577 and be sure to apply the updated version of wkhtmltopdf.

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replied on December 9, 2014

Thank you, That seemed to have fixed it. Is there anyway to resubmit a form so it goes through the pdf saving proccess again? I can't seem to find a way.

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replied on December 9, 2014

You're welcome. Currently there isn't a way to resubmit a completed form, but it's something we're considering.

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replied on January 14, 2015

Having the ability to resubmit a completed form is a feature that should be implemented. This happened once with our form running 9.1.1. We are now receiving 10-30 forms per day with our application and expect over 100 filings a day during peak times. The forms are filed by the general public who are mandated by law to file with us. They would not appreciate a phone call asking them to file again due to a hiccup with our application.

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replied on November 2, 2018

Has there been any update with this?

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Forms saving blank PDF to repository

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