Question

Windows Prompt

Updated December 9, 2014

asked on December 8, 2014

I am setting up Web Access on a 2003 server using ver 8.3. I have set it up to autologin with web credentials. Also went through the help file to verify that I had enabled windows authentication. However when the user opens Web Access they are prompted for credentials with a popup window outside of the Laserfiche Web Access Login. Once this is provided they successfully login. However they should not be getting prompted at all.

Any suggestions?

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Answer

SELECTED ANSWER

replied on December 9, 2014

I have been informed that the customer had found a group policy that forced a prompt. They removed that and now it works as it should.

Thanks for the responses.

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Replies

replied on December 8, 2014

Try the resolution from KB 1012580 and see if that addresses the matter.

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replied on December 8, 2014

Our servers are already in the trusted sites, but I downloaded Firefox to double check as IE is handled by Group Policy. I made the changes in Firefox and it still prompts..

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replied on December 8, 2014

So in IE, the Web Access site is trusted, and for IE security in the trusted sites zone, you have the User Authentication option set to "Automatic logon with current user name and password?"

And with that, you are still getting the separate prompt for Windows credentials before being taken into Web Access?

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replied on December 8, 2014

Well IE is controlled by group policy and I cannot change it so I am using Firefox. And I am using auto-login using integrated windows authentication. And yes that is giving me another prompt before taking me in Web Access.

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View 1 previous reply

replied on December 8, 2014

Can you confirm that the setting you modified in Firefox uses the actual URL and not just a server name?

The value for network.negotiate-auth.trusted-uris should be something like

http://mywebserver

You may also want to try to add the same value to network.negotiate-auth.delegation-uris

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replied on December 9, 2014

Yes. I can confirm that setting both of those setting to something like http:\\mywebserver.domain.com and setting the second value to exacty the same thing still prompts when I type http:\\mywebserver.domain.com\lasefiche8 into Firefox.

Other ideas?

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replied on December 9, 2014

I just installed Firefox on an inshop machine that auto logs in just fine in Chrome and IE however not Firefox. Even with the previous settings set. Maybe there is something new that needs set in the newest version of Firefox? Are reboots required when making these settings?

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SELECTED ANSWER

replied on December 9, 2014

I have been informed that the customer had found a group policy that forced a prompt. They removed that and now it works as it should.

Thanks for the responses.

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Windows Prompt

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