Question

Webaccess holds onto license

Web Client

Updated November 21, 2014

asked on November 21, 2014

We are using LF Web Access 9 and have noticed that when a user closes their browser, the connection is not dropped in the LF admin console. This is causing issues, as eventually a user cannot get into web access when there a 4 previous connections still being held open. How can we get LF server to automatically release these connections

Also we are using named user licensing. Shouldn't users be able log in as many times as they want

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Answer

SELECTED ANSWER

replied on November 21, 2014 • Show version history

A named user license only allow four simultaneous connections. As for disconnecting the user from Web Access, they will need to log out to disconnect. Otherwise, if they just close the web browser, the connection remains until the session state times out which by default is 30 minutes. You can modify the timeout value in the Web Access web.config file. Just look for

<sessionState timeout="30" />

and change the value.

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Replies

replied on November 21, 2014

Thanks Alex, if I modify that line will that only kick out an idle connection. I.e if I change that to something like 5 minutes, and someone is actively using webaccess, will they get kicked out after 5 minutes?

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replied on November 21, 2014

If they are actively using Web Access, they will not get disconnected. If someone had remained logged in, but lets say walked away from their computer for a bit and returned more than five minutes later, their connection to the server would've been terminated. However, if they were to perform an action in Web Access, it would then try to re-establish the connection to the server so the user can continue working.

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replied on November 21, 2014

Excellent, Thanks

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