Question

Laserfiche Crashing during OCR Process

Laserfiche

Updated January 22, 2016

asked on November 11, 2014

I am having issues with Laserfiche crashing while running the OCR against documents in my repository. We are scanning about 20,000 pages a day and I need to keep OCR going on these other clients. I am posting the info from the crash log. If there is other info that would help someone figure this out let me know.

Description:
Stopped working

Problem signature:
Problem Event Name:   APPCRASH
Application Name:   LF.exe
Application Version:   9.1.1.486
Application Timestamp:   52fdcbab
Fault Module Name:   BPPageFixClient91.dll
Fault Module Version:   9.1.0.339
Fault Module Timestamp:   527d77fa
Exception Code:   c0000005
Exception Offset:   00005cf6
OS Version:   6.3.9600.2.0.0.272.7
Locale ID:   1033

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Replies

replied on June 25, 2015

Having the same problem. What was the resolution here?

Cheers!

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replied on November 11, 2014

Looks like one of the image cleanup operations is causing the crash. Please open a support case so we can get a crash dump and troubleshoot the issue further.

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replied on January 22, 2016

we are also having this issue. It this something that just depends on the processor or memory of the machine? Client is selecting 3000 documents at a time to OCR.

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Laserfiche Crashing during OCR Process

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