When my users highlight a document the yellow is very bright. When they highlight a document they have used snapshot to create, the highlight is a dull yellow color. They would like me to explain why this happens.
Is there a difference in documents being monochrome vs grayscale/color? That would explain what they are seeing:
Specifically, the Client uses a different method of displaying color images with highlights for performance reasons. Displaying monochrome images with highlights and exporting images with annotations as monochrome and/or color uses another method which more closely resembles an actual highlight visually.
*Edit*
In terms of handling this moving forward, users can scan and/or Snapshot in monochrome with it's appropriate rather than using color. If color is required though, then you can set the following attribute on the Everyone group:
[SETTINGS]RenderHighlightOnColor
and give it a value of 0. This will make the highlights on color images with white backgrounds appear similar to highlights on monochrome images. With the attribute in place, the above samples now look like
