Question

Reinstalling Forms Portal on a different server

Forms

Updated October 29, 2014

asked on October 29, 2014

I am trying to move the ePortal installation from one server to another. When I tried to install Forms with ePortal on a new machine, I did the following:

1) Uninstalled Forms on the server that had the ePortal installation previously

2) Removed the generated ePortal licence for the server that had the ePortal installation previously

3) Generated an ePortal licence for the server needing it

4) Uninstalled Laserfiche Forms (without ePortal) on the server needing it

5) Restarted the Laserfiche Server and Licence Manager services our main server

6) Reinstalled Laserfiche Forms, referencing the newly-generated licence key with ePortal specified

Now, I'm a little puzzled why this isn't working, because this sequence of steps worked perfectly for me previously. I'm not sure if there's something residual from the uninstall (possibly in the registry?) that might interfere with the machine recognizing it's now associated with ePortal, but I've removed all other instances of Forms with ePortal from the Licence Manager.

Any suggestions anyone would have would be greatly appreciated!

Marty Gaffney
Town of Okotoks

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Answer

APPROVED ANSWER

replied on October 29, 2014

The license itself seems fine. Can you clarify how you're determining that the Forms Portal feature isn't working correctly on that Forms Server? Is it that when you view the Access Rights of a particular business process, you don't see the "Public" option as pictured below?

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Replies

replied on October 29, 2014

The Forms Portal feature should be listed in the Forms license file (default location is C:\Program Files\Laserfiche\Laserfiche Forms\Forms\bin). Perhaps the old license file is still in that location and didn't get updated with the new license. In any case, generate a new Forms license file from the License Manager Administration Console. Make sure this license is for your new server and includes the Forms Portal feature. Then take the new lf.licx file and copy it into C:\Program Files\Laserfiche\Laserfiche Forms\Forms\bin. Restart the Forms Routing service on the web server and see if that addresses the issue.

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replied on October 29, 2014

I had generated a licence file for the device, with ePortal, and copied it to that machine's desktop. I copied that file from the Desktop to the bin folder you'd mentioned, overwriting the existing licence file, and restarted the Forms Routing Service, but this didn't seem to help.

Might there be something additional I might need to do from the Licence Server?

Thanks for the quick reply, by the way!

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replied on October 29, 2014

Can you upload the lf.licx file from C:\Program Files\Laserfiche\Laserfiche Forms\Forms\bin to ftp://ftp.laserfiche.com/incoming so we can review it? Just open Windows Explorer to ftp://ftp.laserfiche.com and then drag and drop the lf.licx file into the incoming folder.

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replied on October 29, 2014

Just copied it there now - I re-generated it just to stay on the safe side. Looks to have uploaded okay.

Thanks again!

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APPROVED ANSWER

replied on October 29, 2014

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replied on October 29, 2014

That's completely my error. Forms wasn't loading on the other server, and I had mistakenly thought it would show up under Publish (specifying how the form would be published).

So everything's good, feeling a little silly now. I'll probably see you in January! :)

Marty

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replied on October 29, 2014

No worries, Marty. Sounds good. Glad you're planning on attending Empower 2015.

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Reinstalling Forms Portal on a different server

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