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Question

Question

In Laserfiche Forms, the file upload button doesn't work in some instances of Internet Explorer

asked on October 28, 2014

In Laserfiche Forms at one of my customer companies, the file upload button ("Choose Files") is not working on IE 9, but it works on Firefox. What may be causing this? IE settings?

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Answer

APPROVED ANSWER
replied on November 4, 2014

Hi Xiang and Raymond,

The customer's local IT staff tried adding the Forms site to Trusted Sites, and that did not help. Then they upgraded one of the Citrix servers to IE11, and that made the difference. So, problem solved. smiley

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Replies

replied on October 28, 2014

Does it work with IE10?

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replied on October 28, 2014

Hi, Raymond. Not tested yet. Some of this customer's users access LF Forms via Citrix. Their Citrix servers are all currently provisioned with IE 9. (Upgrade to IE 11 is under consideration, but not scheduled yet.) The IE security settings are managed by Group Policy. The customer's local IT staff asked me to inquire about what settings may be applicable to this situation.

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replied on October 28, 2014

Please add the Forms site to the trusted websites and have a try.

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APPROVED ANSWER
replied on November 4, 2014

Hi Xiang and Raymond,

The customer's local IT staff tried adding the Forms site to Trusted Sites, and that did not help. Then they upgraded one of the Citrix servers to IE11, and that made the difference. So, problem solved. smiley

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replied on October 31, 2014

Hi Lloyd, 

If your question has been answered, please let us know by clicking the "Mark this reply as the answer" button on the appropriate response.

If you still need assistance with this matter, just update this thread. Thanks!

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