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Question

Question

no image displayed in weblink

asked on October 23, 2014

Our browsers are showing the broken image - tried it in Chrome and Internet Explorer.  Can view it fine on my smartphone.  Any ideas?

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Replies

replied on October 27, 2014

I ended up simply rebooting the web server machine.  Apparently the .net was not functioning correctly with another server that stores the images.  Both servers were rebooted that morning and somehow they just didn't quite communicate to each other correctly.  After rebooting the web server a second time - it worked fine.

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replied on September 21, 2017

Any cause for issue that we can prevent in the future?

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replied on October 23, 2014

To explain further - this happens on all images that I try to open via weblink. 

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replied on October 24, 2014

It's odd that it works on one device but not on others.  If the site is public, would you mind providing a link?  Otherwise I would use the Chrome debugging tools (F12) to see what's going on.  You should see the request for the image tile and the response might give you some idea what's going wrong.  Also, there might be some information in the event viewer on the WebLink machine.

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replied on March 17, 2016

I am having the same issue except the issue is with Chrome not being able to view some of the documents in Weblink. But, in Internet Explorer you are able to view the documents. It is a public portal.

This one can be viewed in Chrome

http://records.pw.contra-costa.org/WebLink8/0/doc/326312/Electronic.aspx

And this one cannot

http://records.pw.contra-costa.org/WebLink8/0/doc/69719/Electronic.aspx

Both can viewed in Internet Explorer. Any ideas?

 

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