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Question

Question

HTTP Error 503. The service is unavailable

asked on October 23, 2014

Has anyone received the following error when launching the configuration pages for Web Access and Forms?

"HTTP Error 503. The service is unavailable."

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Answer

APPROVED ANSWER
replied on October 23, 2014

You may want to review this stack overflow question. The issue may be related to the identity that you're using for the application pools. Make sure that the account set in the identity has a valid user profile that can be loaded. You can try changing the identity to one that has a valid profile. I'm not exactly sure what the consequences may be if you set "Load User Profile" to false.

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Replies

replied on October 23, 2014

Can you confirm that their respective application pools are still running in IIS? If they are stopped, restart them and try accessing the pages again. If you still get the error and notice that the application pools have stopped again, please check the application event log for additional details.

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replied on October 23, 2014

Yes, I started them from the IIS Manager and they stop after I attempt to launch both configuration pages.

Probably worth noting is that there is another application pool called DefaultAppPool on my machine that stops when I attempt to launch either configuration page.

The application event log says:

"Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 

 DETAIL - The system cannot find the file specified."

Screen shot attached

New Picture copy.jpg
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APPROVED ANSWER
replied on October 23, 2014

You may want to review this stack overflow question. The issue may be related to the identity that you're using for the application pools. Make sure that the account set in the identity has a valid user profile that can be loaded. You can try changing the identity to one that has a valid profile. I'm not exactly sure what the consequences may be if you set "Load User Profile" to false.

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replied on October 23, 2014

Thanks that worked for both. The Identity on my machine was called "ApplicationPoolIdentity" I changed their identity to the same one that the "WorkflowWebServicesAppPool" was using and both configuration pages loaded fine. Thanks again for your help.

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replied on October 23, 2014

Glad to hear it and you're welcome.

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