[Laserfiche Client 126.96.36.1996]
Hi my name is David Trainor and I am the Laserfiche administrator for my organization,
I have a document that I cannot edit or check-out, because my system informs me that it has already been checked out when I try to save changes, etc.
When I open the Properties window and I navigate to the document tab, it lists the user that created the record as having it Checked-Out. However, when I click on Tools > Checked Out Documents... the list does not contain the record in question. When I log into the Administration Console and look at Checked Out Documents, it does not show up either.
The user who created the document does not have it open on their computer and I cannot Check Out or Undo the Check Out.
A little information about the record: it is version controlled, but does not have any additional versions other than the original. I have a Workflow process that updates the metadata when it has been modified, but this is the only document that has run into this problem out of a dozen or so others that went through a similar process.
Any help you could provide would be greatly appreciated.