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Question

Bad response from server when trying to view specific document

Version 9 Laserfiche
Updated October 13, 2015
asked on October 15, 2014

Customer imports a PDF file that opens fine on the desktop using adobe reader. She goes to file and import the import is successful but if any user tries to open it a exporting dialogue box comes up then bad response from server 781 error. THe pdf is 33 pages. 

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Replies

replied on October 15, 2014 • Show version history

If you import the file into your VAR kit, does it work when you try to open it?

We've had cases where this is caused by the antivirus application they are using.  Please make sure that all the LF files, folders, executables and processes are exceptions to the antivirus that is installed on both the client side and server side.

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replied on October 13, 2015

Raymond, I've got a similar situation with the 781 error, and customer using Webroot Antivirus on the workstations and Server.  The server Admin is asking which exact "LF Files, folders, executables and processes" should be declared as exceptions on the workstations?  Thanks.

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replied on October 13, 2015 • Show version history

Some antivirus applications require that you name specific paths to exclude.  For Laserfiche, that would be:

  • all the files and folders in Program files\Laserfiche,
  • all the files and folders in Program files (x86)\Laserfiche,
  • all the files in Program files\common files\Laserfiche,
  • all the exe files in those folders. 

Note that these are default paths.  If you changed the install paths for the Laserfiche applications, you will need to specify those yourself.

Some antivirus applications will require that you also exclude running applications.  For Laserfiche you will need to exclude the LF applications that are running by checking Task Manager.  In Task Manager, look at the Processes tab for LF processes in there as well as in the Applications tab for running Laserfiche applications and include those in the exceptions rule for the antivirus.

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replied on October 13, 2015

Given the specific error message in this case, it seems more likely that the anti-virus is messing with the network traffic.  If you can't configure the AV to not interfere with the network connection to LFS, enabling SSL is often a good workaround.

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replied on October 13, 2015

Thanks, Gents, for the quick help!

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