Question

Text Field

Workflow

Updated October 17, 2014

asked on October 15, 2014

I found the following question and I have the same problem. However the answer that was posted did not work for me.

I have a field("Comments") that is a type text box and allows multi-values. When I use the Comments token and use it in the body of the email, it just includes the 1st value. The succeeding values do not get included in the email even if I have the retrieve values process before it.

How can I include a multi-value text field in a body of the email?

I have tried everything that I can think of and nothing seems to work.

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Replies

replied on October 16, 2014

Oh, I see, you're actually saying that you retrieve the value at some point in your workflow, then the field gets updated and when you send the email, workflow is not using the new values.

That's by design. Workflow does not refresh field values on its own. You should place the Retrieve Field values right before the email activity if you want the values at that point in time.

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replied on October 15, 2014

Is this for Forms or Workflow? What was the other thread you looked at?

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replied on October 15, 2014

It is for a workflow. I can't find the post again to give the title.

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replied on October 16, 2014

Assuming you use a Retrieve Field Value activity, you want to make sure it's set to retrieve all values for the multi-value field. In the email editor, insert the token from the tokens button or menu. Then right-click on the token in the email and pick Token Editor from the menu. Then set it to "apply index" and choose "all values separated by line break" or enter the separator of your choice.

If you're using a routing activity, the same instructions apply after you pick the field in the Fields node in the Tokens dialog.

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replied on October 16, 2014

I have done that and am still only retrieving the original value and not the updated values.

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replied on October 17, 2014

I just set up another test to be sure that there wasn't anything underlying in my old workflow that was causing problems. It still is only sending the information from the original entry.

the first email sent has the notes that were added, however if any additional notes were added after that the second email does not include them. I have shown how the second email is set up. If anyone can help it would be great.

Thank you

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replied on October 17, 2014

Right, that's what I was saying above. You get the field value at the beginning of the workflow, so it has the values at that point in time. If you want the field values after the Wait for Entry Change has been satisfied, then you need to retrieve them again before "Email 2".

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replied on October 17, 2014

That worked. I had tried it before, but I think I had a corrupted workflow.

Thank you

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