Question

Office document saving missing option for 'Don't ask me again'

Version 9

Updated October 13, 2014

asked on October 13, 2014

I have RIO with two servers. One of them gives the option to Don't ask me again when saving Office Documents and the other doesn't. I can't find the setting or attribute that will turn this back on.

Any help appreciated.

Thanks,

Shawn

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Answer

APPROVED ANSWER

replied on October 13, 2014

The issue may be dependent on the type of file that's opened and modified. If you're opening a Microsoft Access database file, then after you modify it and close it, the Laserfiche Client will prompt you about how to handle the changes and you will have the option to "Don't ask me again."

For other types of Microsoft Office documents that the Laserfiche Office Plugin supports (Word, Excel, PowerPoint, etc.) the same action will result in the dialog you see in the second screenshot where there's no option to "Don't ask me again."

Uninstalling the Laserfiche Office Plugin should achieve the result your users are requesting, however, they would also lose out on functionality that specifically comes with the plugin.

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Replies

replied on October 13, 2014

On a client machine itself, can you go to Tools > Options > Reset > Prompts and reset it? Does that work?

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replied on October 13, 2014 • Show version history

I wish it were that simple. The checkbox is not there, but the options do show up. I attached a picture of each servers dialog box.

server1.jpg (27.65 KB)

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server2.jpg (15.91 KB)

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replied on October 13, 2014

Can you explain what you mean by "The option box is not there, but the options do show up"? When do you get this behavior exactly?

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replied on October 13, 2014

This is server1 and was upgraded from version 8.1 to 9.1

And this is server2 which was upgraded from version 8.3 to version 9.1.

Both of them had the checkbox for Don't ask me again prior to the upgrades. Now server2 does not. Personally I am fine without, but my users see the difference and of course want the option for server2.

Shawn

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replied on October 13, 2014

Are they opening electronic documents on both repositories exactly the same way?

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replied on October 13, 2014

Yes, I can replicate it with my account. All users are using Office 2013. Double clicking on the file in Laserfiche client 9.1 to open it, then either clicking save or closing the document to trigger the dialog box.

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replied on October 13, 2014

That makes perfect sense. Thank you for the explanation. Also thank you Raymond for trying.

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Office document saving missing option for 'Don't ask me again'

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