Just Installed Import agent 9.0, (LF 9.1)
I am scanning Tiff's to a shared folder but get error, if I drag a PDF in to the share IA moves to correct folder in Laserfiche but when I drag a Tiff I get an the following - IAError
Just Installed Import agent 9.0, (LF 9.1)
I am scanning Tiff's to a shared folder but get error, if I drag a PDF in to the share IA moves to correct folder in Laserfiche but when I drag a Tiff I get an the following - IAError
Change it to your windows account then restart the service and test it again. I am assuming you are local admin of course.
Go to Import Agent and set the Import Agent logging level to "high" then try the import again?
Are the PDFs that you are importing in the same location as the Tiffs?
I have set logging level to high and tried again with the same result
Yes the PDFs are coming in from the same folder that I am attempting to import the Tiffs
After setting the logging level to "High" and reproducing the issue, open the Application log and get the text of the message shown there for Import Agent. What does that say?
I realize that this might be stating the obvious, but have you made sure that tif is checked as a valid import file type?
There was an error executing the profile Conveyancing while importing the file "SKM_C364e14100920270.tif". (The file exists. )
If you use one of the LFSample tifs in the Client folder, does it work?
What is the path to the folder where you have the tif that Import agent uses?
What account does the Import Agent Service use?
Hi Greg!
Hope all is well down there!
I've seen this error before.
Have you re-started the machine since you installed IA?
IA requires a re-start after install otherwise sometimes you can get this error.
If you use one of the LFSample tifs in the Client folder, does it work?
No
What is the path to the folder where you have the tif that Import agent uses?
C:\MainData\Conveyancing
What account does the Import Agent Service use?
? How do I find this
Hi Chris
Have not re-started server since the install, will do it shortly
Re started server but still have the error with Tiff, PDF is still working
Do you have the answer to the question I had earlier as to what account the service uses?
The local system account
Change it to your windows account then restart the service and test it again. I am assuming you are local admin of course.
Thanks for all your help - All working correctly
Glad it works Greg.
If your question has been answered, please let us know by clicking the "This answered my question" button.
Thanks!