Question

Participant User Not Seeing Anything After Logging In

Forms Version 9

Updated February 23, 2015

asked on October 7, 2014 • Show version history

We are using Forms 9.2. We have a participant user that after logging in does not see any Tasks, History, or Drafts. She also does not have the ability to start any processes.

Looking at the processes she should have rights to, her name is still listed. I have also found instances that were submitted by her and are still being processed, but they do not show up in her history. Any ideas?

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Answer

SELECTED ANSWER

replied on February 23, 2015

This was addressed in the latest hotfix for Forms 9.2. It was caused because of the removal of licenses associated with participant users.

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Replies

replied on October 7, 2014

There may be two users with the same name. Is the participant added in 9.1 or 9.2?

Please run following query on the forms database to see whether there are duplicated accounts and check all the information for the duplicated accounts are the same, especially the sid.

SELECT *FROM [formsdatabase].[dbo].[cf_users]where username='xx'

then run following query to check whether the information in the cf_user_snapshot for the duplicated accounts consistent:

SELECT *

FROM [formsdatabase].[dbo].[cf_user_snapshot] where user_id in (SELECT user_id

FROM [formsdatabase].[dbo].[cf_users] where username='xx')

Please open an support case for this issue for we may need a copy of your database for further trouble shooting.

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