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Electronic Documents - Missing data from versions

asked on October 7, 2014

I have had many users report sudden data loss in their electronic documents under version control. All recent versions suddenly show Changes (None) and all the data from that time frame is lost. These are Word and Excel documents. Is there any way to get access to the versions on the server hard drive to recover this data? The versions do not show the exact hard drive location.

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replied on October 9, 2014 Show version history

Hi Chad,

We've never heard of anyone else running into that issue.  It's definitely unexpected behavior!  I'd strongly recommend that you open up a Support case.  They'll help you recover your previous versions, and ensure that this problem gets fixed going forward.

To answer your question though, it's possible to find the locations of the documents in the volumes by opening up the SQL tables.  The vhist_toc table should show the version history of all your version controlled documents, sorted by entry ID and version number.  In the storeid column for each entry, you'll find a decimal value.  Convert that to hex, and pad it to 8 digits with leading 0s, and that gives you the name of the file in the volumes.  Obviously you should not modify any of the information in the tables, as it could have serious repercussions for your Laserfiche installation, and would not be supported behavior.

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