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Question

Maximum number of session reached

asked on October 7, 2014

We have 50 names users assigned to LF Server (under LF LM).

 

This would give us a theoretical max number of sessions of 50*8 = 400, as each named user can have upto 8 concurrent sessions (not including workflow/system accounts).

 

However at 139 sessions we have seen error: 9030 – The Maximum number of sessions that this server instance is licensed for has been reached.

 

This is using a user that is not a full named user (LFAdmin) and I can confirm this user does not have an existing session on the server.

 

Am I missing something here as my understanding is, LFAdmin as a False/un-named user could have upto 2 concurrent sessions?

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Answer

SELECTED ANSWER
replied on October 7, 2014

It's 4 concurrent sessions per named user and 8 per named device. See the help file.

There are 2 administrative connections per repository, so, yes, if you have 5 users without a named user license but with the Manage Trustees privilege, only 2 will be able to connect concurrently.  Furthermore, if one of these users connects from the Client and LF Admin Console, he will use up both sessions.

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Replies

replied on October 7, 2014

Hi Uzair,

 

I actually thought it was 5 connections a named user was limited to?

 

And yes the Admin account shares a pool of 2 concurrent users. However don't forget that if Import Agent, Quick Fields, etc.is also using the admin account this too will access that same pool. Any account not a named user but has the manage connections (LF8) or manage trustees (LF9) privileges will share the same 2 user pool as admin also.

 

yes

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replied on October 7, 2014

Hi Chris,

Thanks for your reply. 

It's still a mystery that how many concurrent sessions can a named user create. I was once told by a LF engineer that it can create 8, then I have been told by another engineer that it can create 4 and now I have got 5 from you smiley

 

So in your second sentence, are you saying that, suppose if I have 5 un-named users/False type users, and if User1 creates a session to Laserfiche, then only one more connection could be made, using any other non-named user? Is that correct? So that means, it's not like all five un-named users can create up to two concurrent connections at the same time?

 

Thanks

 

 

 

 

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SELECTED ANSWER
replied on October 7, 2014

It's 4 concurrent sessions per named user and 8 per named device. See the help file.

There are 2 administrative connections per repository, so, yes, if you have 5 users without a named user license but with the Manage Trustees privilege, only 2 will be able to connect concurrently.  Furthermore, if one of these users connects from the Client and LF Admin Console, he will use up both sessions.

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replied on October 7, 2014

Hi Uzair,

 

That is correct. All non named users share the same 2 concurrent connection pool. They don't get 2 user connections each (unfortunately  smiley)

 

I was always under the impression it was 5. In my testing I certainly confirmed 5. Although it's important to know what counts as a "connection". You can monitor what actions actually use a connection by monitoring this in the 'sessions' node in the admin console.

 

Hope this helps!

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replied on October 7, 2014

Thanks Miruna,

 

Help file shows :-

 

"Each Named User license has up to four simultaneous connections per Laserfiche Server associated with it. This means that a user could have the Laserfiche Client, Administration Console, and Workflow Designer all open at the same time. This is true regardless of whether they are logging in using a Directory Named User license, a Repository Named User license, or a Named Device license."

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replied on October 7, 2014

Thanks Chris for your input.

Really appreciated smiley.

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replied on October 7, 2014

Thanks for clearing the confusion Miruna smiley

I think this answers my question.

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replied on October 7, 2014

Miruna,

I was able to create up to 13 concurrent connections using a named user with our VAR kit.

For that, I had 13 LF client instances/windows opened, and I logged in to all of them successfully. I then stopped myself to go any further, through I might be able to go further. The device wasn't even a named device and only the user was a named user.

Any ideas why I was able to do that?

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replied on October 7, 2014

Those are all one application from one machine, so they're just cloning the existing connection, not opening a new one.

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replied on October 7, 2014

Got it. Thanks

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replied on October 7, 2014

To clarify a bit - obviously the main goal behind the session limit is to prevent license abuse. The reason it is 4 sessions and not 1 is to help ensure that legitimate use cases aren't impacted by this restriction simply because they are using a variety of Laserfiche products at once. As part of that goal, we've also ensured that products will recognize an existing session by that user on that machine and not force a new one where we are able to - as in the case you are seeing with the desktop Client.

This is also why the Named Device limit is 8 sessions, instead of 4.

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replied on October 8, 2014

Thanks for the details Justin.

To clear another confusion, we have a laserfiche not a named user called 'workflow1'. We have created a connection profile in designer using this user. This connnection profile is configured for 5+ workflows.

So my question is, the limit of 2 concurrent sessions for a not a named user doesn't apply in the above scenario? Is that right? So multiple workflows could run in parallel with the same profile configured?

THanks

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replied on October 8, 2014

Hi Uzair,

 

To my understanding, Workflow doesn't take up a connection in the same was as having the client open (for example). So the same rules don't apply when actually running workflows with a user configured like you mention.

 

Cheers!

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replied on October 8, 2014

Hi Chris,

 

That's what I believe but just want to make sure that what I am thinking is right smiley

 

Thanks!

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replied on October 8, 2014

That's what I found related to my last question: 

https://answers.laserfiche.com/questions/63834/Multiple-Workflow-Users-sessions

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replied on October 8, 2014

Seems to make sense? smiley

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replied on October 8, 2014

The users used by Workflow, Audit Trail, Web Accelerator to do their actions as well as the one used by Forms to save documents to Laserfiche and the user specified in a Quick Fields session when running through Quick Fields Agent are exempt from the concurrent session limit.

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replied on October 8, 2014

That's great.

Thanks Miruna.

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replied on September 23, 2015

Hi Miruna,

 

When you say

The users used by Workflow, Audit Trail, Web Accelerator to do their actions as well as the one used by Forms to save documents to Laserfiche and the user specified in a Quick Fields session when running through Quick Fields Agent are exempt from the concurrent session limit.

does that mean that if we have more than 5 sessions running concurrently (using QF Agent) then we are fine to use the same single Named User account?

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