Question

Web Access prompt: "Value does not fall within the expected range"

Web Client

Updated June 4, 2020

asked on October 6, 2014

I have a user receiving this error when using Web Access. She is unable to view the contents of a folder she created. This only just started happening.

"The page at https://laserfiche... Value does not fall within the expected range."

The same folder CAN be accessed using the client by the same user.

Any ideas?

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Answers

APPROVED ANSWER

replied on October 29, 2014

What version of Web Access are you using? If possible, upgrade to at least Web Access 9.1.1 SP1. From KB 1013480, one of the fixes is

The Folder Browser and Search Results pane no longer display a "Value does not fall within the expected range" error message when you have an invalid column display setting. (115096)

If that doesn't address the matter, then the issue will need to be investigated further. At that point, it would be best to open a support case with your Laserfiche reseller.

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SELECTED ANSWER

replied on October 6, 2014 • Show version history

This issue is usually user specific. Have the user logout of all LF applications then go to the Admin console and clear the attributes for the problem user. Once that is done, login to Web Access again.

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Replies

replied on June 4, 2020

I am receiving the same error but from Directory Service while adding a new named device

Value does not fall within the expected range

Any advice?

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replied on June 4, 2020

You should post a separate question, since this about getting the error in the folder browser of the web client. Your situation is unlikely to be related.

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replied on October 29, 2014

This solution did not work for us, Raymond. I have exactly the same problem with more than one user. Everything works as it should if they log in with the desktop client. But if they try with web access they get "Access Denied: Value does not fall within the expected range". it is a very serious problem for us.

0 1

APPROVED ANSWER

replied on October 29, 2014

What version of Web Access are you using? If possible, upgrade to at least Web Access 9.1.1 SP1. From KB 1013480, one of the fixes is

The Folder Browser and Search Results pane no longer display a "Value does not fall within the expected range" error message when you have an invalid column display setting. (115096)

If that doesn't address the matter, then the issue will need to be investigated further. At that point, it would be best to open a support case with your Laserfiche reseller.

2 0

replied on October 29, 2014

Wow! We actually are using Web access 9.1.1 but I read your response more closely. it mentions "...... when you have an invalid column display .....".

So I looked at the column configuration of this folder hierarchy and found a "0" inserted among the other column headings listed. When I removed the "0", access to these folders for this user happened immediately and automatically.

Who know why but that worked. Thank you very much.

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Web Access prompt: "Value does not fall within the expected range"

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