Question

Business Process Error when working remotely

Laserfiche Workflow

Updated October 2, 2014

asked on September 30, 2014 • Show version history

Using the client, working from home, we get this error when trying to initiate a business process. Everything else works fine.

Error Code: 0
Error Message: Error launching Business Process:
    Entry: \v_In Shop\14070221
    Error Type: Network Error
    Error Message: The remote name could not be resolved: 'win-7h8d5de1fti'

------------ Technical Details: ------------

LF.exe (9.1.1.548):
    Call Stack: (Current)
        LaunchBusinessProcess
        CFolderListCtrl::OnStartBusinessProcess
    Call History:
         CBusinessProcessManager::GetBusinessProcessIcon
        CFolderListCtrl::OnStartBusinessProcess
         CBusinessProcessManager::LoadBusinessProcesses
         GetOptionString ([HiddenDialogs]LaunchBusinessProcess17)
          CAttachedRepository::GetProfileValue
         LaunchBusinessProcess
          CBusinessProcessManager::GetBusinessProcessSecurityEvaluator
          CBusinessProcessManager::GetStartingInstructionsDocument

0 0

Answer

SELECTED ANSWER

replied on September 30, 2014

http://**.**.***.***/win-7h8d5de1fti/workflow wouldn't be a valid URL. If you confirm that http://**.**.***.***/workflow can be accessed by both local and remote workstations, then it's safe to change the Workflow Web Service URL in the configuration manager and then republish all business processes in the Workflow Designer.

0 0

Replies

replied on September 30, 2014

From the computer where you're using the Client, are you able to access the server where the Workflow Web Service is installed using the hostname, win-7h8d5de1fti?

If not, then one suggestion would be to go into the Workflow Configuration Manager and change the Web Service URL to use an IP address instead. Make sure the computer where you're using the Client from can access the Workflow web server using that IP address.

Then you'll need to republish your workflow/business process from the Workflow Designer. After doing that, try using the Client again and see if you can launch the business process.

1 0

replied on September 30, 2014

I just did a test and can get to the web service page using an IP address http://**.**.***.***/workflow

I tried http://**.**.***.***/win-7h8d5de1fti/workflow and got a 404 error.

If I make that change, do I have to republish all workflows? What affect will it have on the local machines? I dont want do get into something that will shut us down for a long period.

Thanks in advance.

0 0

replied on October 2, 2014 • Show version history

Thanks. I believe this has fixed the issue.

0 0

You are not allowed to follow up in this post.

Question

Question

Business Process Error when working remotely

Answer

Replies

Sign in to reply to this post.