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Question

How does the "Round Robin" counter work for Route Entry to Group?

Workflow
Updated September 29, 2014
asked on September 28, 2014

I have a Workflow that uses a Route Entry to Group. The assigned group has 4 members, with their old folders associated with them. If I do two or three Workflows within a couple minutes of each other, the round robin works great. However if I wait long enough, it seems that the round robin counter resets and starts over with the first group member. Is this expected behavior? Is there a timeout I can disable somewhere?

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Answer

SELECTED ANSWER
replied on September 29, 2014

The counter doesn't have a timeout.

The way it works is that it sorts the members of the users by account name and iterates through them. It stores this information in a table called 'group_routing'. Your Route Entry to Group activity creates a routing id that it uses and stores this, the group, and the last trustee routed to in the 'group_routing' table. It uses this information to figure out the next person to pick. 

One issue you might be hitting is that the routing id may reset when the workflow is re-published. I think KB 1013512 stabilizes the routing id between published versions for an unrelated issue that also uses the same id.

 

 

 

 

 

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