Question

Workflow error 9013 after it performs tasks

Workflow

Updated September 26, 2014

asked on September 25, 2014

Hi, for some reason I`m getting an error 9013 after a workflow task executes. Even though it says it can`t move the entry, the entry gets moved.

The problem is that I have an email activity after a route activity and I`m not getting the emails sent.

Any ideas?

Category: Activity
Machine: D1200-AP-21
Severity: Error
Application Domain: Laserfiche.Workflow.Service.exe
Process Id: 1180
Process Name: C:\Program Files\Laserfiche\Laserfiche Workflow 9\Laserfiche.Workflow.Service.exe
Win32 Thread Id: 4632 -
Thread Name:

An exception of type 'Laserfiche.Connection.LFSOException' occurred and was caught

Laserfiche.Connection.LFSOException, Laserfiche.Workflow.Common, Version=8.3.0.0, Culture=neutral

El archivo no está disponible porque está actualmente protegido. Un Administrador debe desbloquear el volumen protegido para que se pueda ver el contenido. [9013]

Laserfiche.RepositoryAccess.AccessDeniedException, Laserfiche.RepositoryAccess, Version=9.1.0.0, Culture=neutral, PublicKeyToken=3f98b3eaee6c16a6</ExceptionType>

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Answer

APPROVED ANSWER

replied on September 25, 2014

Please open a case with support dpt, please provide a copy of the LOGS folder from the workflow installation path (in a zip\rar file) , include as well a copy of the workflow rule (as wfi file)

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replied on September 26, 2014

Shule good morning. Case 162958

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replied on September 25, 2014

Can up open a support case so we can look at the rest of the logs?

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replied on September 25, 2014

Thanks Raymond, as a matter of fact you helped me a couple of weeks ago with the same problem. I can do the activities manually but workflow can not. I did exactly the same thing as last time, I ended up rewriting the workflows to see if they were corrupted but still did not work.

This time I made a copy of an existing one, I will try to write it from scratch and see if this solves the problem. It is a bit of a pain since I have about 15 of them. Right now I have the problem with two of them.

Will let you know the results.

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replied on September 25, 2014

Rewriting the workflows is not going to solve the issue since this is an error from the Laserfiche Server.

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replied on September 25, 2014

Raymond I´m enclosing the log files, the registry and the suscriber. The suscriber show no problem with the workflow, The registry show en error 9013 even thohgh it gets executed.

error9013-1.JPG (216.43 KB)

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replied on September 25, 2014

From the Laserfiche administration console, login as admin user, check the volume properties and security, ensure the volume is not set as permanent or read only. It might be the case that the error message is not accurate or that is failing in the wrong activity.

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replied on September 25, 2014

Hi Shule, thank you very much for your hint, but the volume is not set as permanent nor read only. This happened last week; the workflows(8) were working fine and all of the sudden I started to get this error [9013]. I rewrote the workflows with the problem and they worked fine.

I´ve been working on these workflows for a couple of days, making constant changes, and is happening again. The funny thing is that some activities get executed regardless, so is hard to find out where the problem resides.

Thanks

error9013.JPG (38.63 KB)

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replied on September 26, 2014

Shule good morning. Case 162958

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Workflow error 9013 after it performs tasks

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