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Question

Question

Are there any issues importing a LF 7 briefcase into LF9.1

asked on September 24, 2014

We provide scanning services for a number of our Laserfiche Customers and we are using LF 7 for our scanning and supply the customer with a LF  7 briefcase.  The customer is running LF 9.1.1 and has a workflow that applies annotations to the documents once imported.  They are getting a 9008 General Database error when exporting to pdf.   I have read KB 1013410 is the cause of the issue the brief case?

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Answer

APPROVED ANSWER
replied on September 29, 2014

The problem was resolved by running the SQL script  in KB 1013410 Thanks for the help

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Replies

replied on September 24, 2014

Can you check the event viewer on the LF Server and see if there is a more detailed message for the 9008 error, please? Either post it here or open a support case if it contains any customer data.

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