Question

ScanConnect and Kodak i2800

Scanning

Updated May 10, 2017

asked on September 22, 2014

We’re running into an issue with ScanConnect 8.3 and our Kodak i2800 scanners with SmartTouch software. ScanConnect appears to be causing a conflict when both applications are installed. No errors are reported in Windows logs, but a popup window (or multiple copies of it) opens saying:

DPU Error

The DPU is not correctly installed.

Please install DPU again!

This locks up scanning until a user hits abort (sometimes several times). This occurs while selecting ScanConnect as the scan source and loading drivers or while scanning with ScanConnect ISIS drivers. I’ve removed ScanConnect on the machine, and so far have not experienced the problem again while using TWAIN.

Have you heard reports of this anywhere else? Searches have come up empty, but this appears to be coming from EMC-created programs in the PIXTRAN folder.

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Replies

replied on September 23, 2014

Please select "Ignore" when the message occurs. If the list of available scanners is empty, refer to https://support.laserfiche.com/KB/1011942

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replied on September 23, 2014

OK this worked for my customer. Thanks for the article, Steve!

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replied on September 23, 2014

did that, loaded the 3 files in the pixtran folder. Still receive dpu error

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replied on September 23, 2014

Go to the Pixtran folder and run testappn.exe found in that folder. Are you able to scan using that application independent of Laserfiche?

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replied on September 23, 2014

I have successfully tested with testappn. I will try Steven's suggestion below.

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replied on September 23, 2014

yes that runs without issue

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replied on April 21, 2015

Has there been a permanent fix for this? I'm having an issue with one machine in particular. Our support rep isn't able to get rid of it. Tried uninstalling LF software / scanner software + drivers, cleaning out PixTran folder.

While ignoring the error works, it's just inefficient and quite annoying/frustrating that it keeps coming up.

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replied on April 21, 2015

If you select "ignore" when the message occurs, are you able to scan?

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replied on April 21, 2015

Yes. Selecting ignore does, but you'd have to hit it several time. The DPU error also comes up when you aren't using ScanConnect, but just in the LF Client. I still haven't determined what activates the error to come up.

In either instance, selecting ignore (sometimes multiple times) will let you proceed with whatever you doing, whether is scanning or snap-shotting, or even just traversing inside the LF Client.

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replied on April 21, 2015 • Show version history

What version of Scanconnect and the client do you have exactly? Also, what is the make and model of your scanner?

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replied on May 10, 2017

I am having this same issue on multiple workstations.

"Click the Ignore button on the warning message to continue loading the rest of the available scanner drivers." as stated in the Laserfiche support article is not an acceptable workaround. https://support.laserfiche.com/kb/1013551/a-the-dpu-is-not-correctly-installed-error-occurs-when-selecting-the-scanconnect-scan-source-in-laserfiche-scanning-

The user has to go through the frustration of this every time that they scan using the TWAIN driver outside of Laserfiche, and when they need to make any changes to the ScanConnect setting in Laserfiche.

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replied on September 23, 2014

I just had this exact issue with a customer yesterday. Windows 7 Pro 64-bit running LF 8.3.1 client and ScanConnect 8.3 attempting to load ISIS drivers for Canon 5010 scanner. TWAIN works but doesn't provide the functionality the customer wants. After clicking through the "The DPU is not correctly installed" errors the list of available scanners is empty except for an Epson scanner.

Any ideas? I have uninstalled/reinstalled ScanConnect, reloaded the drivers. Same issue.

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replied on September 23, 2014

I have another client with a Fujitsu 7160. Same error DPU not installed correctly. He is running LF client 9.1.1.486, scanconnect 8.3. What is going on with scanconnect? Please advise.

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replied on September 23, 2014

Wendy, you already have a case in Support for this issue. Can you please update the case with the answers to the questions we posed there. We can continue troubleshooting this issue there. Thank you.

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replied on September 23, 2014

ok will do. Thanks

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replied on March 8, 2017

Hi! Was there any resolution to your issues?

Thanks!

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ScanConnect and Kodak i2800

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