Question

WF moves my folder instead of my document

Workflow Version 9

Updated September 25, 2014

asked on September 18, 2014

Could you help me troubleshoot this simple WF?

Goal: When document dropped into Archive folder, rename it and move it to Record Series

Result: The originating folder gets moved. Why? Starting Rules or Starting Entry in WF?

Two activities in the WF: 1st Rename Entry, 2nd Move Entry

Results for Rename: Rename did not happen, not on the folder or the document.

Results for Move Entry: Move Entry worked but happened on the originating folder.

Rename Activity does not give me any other option but "Starting Entry" for the "Entry to Rename"

What am I missing?

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Replies

replied on September 18, 2014

Hi Connie,

I'd start by looking at the instance details of the completed workflow - Is the starting entry the document or the folder? In the activities section, what does the rename entry activity look like? Are there any other workflows which might be getting triggered by the moving as well?

Hopefully one of those will give the place to start.

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replied on September 18, 2014

To find the instance details, search for recently completed workflows. One example of this workflow running is the instance, and in that instance we should be able to see what entry is designated the starting entry along with details of how your activities are work. Getting a look at this is a good first troubleshooting step.

(Also if you wanted to be able to rename another entry you'd have to make it available to your workflow by finding it through an activity like "Find Entry" )

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View 5 previous replies

replied on September 19, 2014

I have been able to determine that the WF starting entry (and confirmed in the details of the instance report) is the Folder the doc was in. Problem is, I need it to be looking at the actual document that activated the WF. I don't know what to change to make this happen.

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replied on September 19, 2014

Check on your starting rules and make sure you don't have the box checked which says "Run workflow on" and then "the entry's original folder" because that would certainly cause the behavior you're describing.

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replied on September 19, 2014

Definitely don't have that checked on.

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replied on September 19, 2014

The next good troubleshooting step however would be to look at your workflow subscriber trace, which is in your Administration Console under Monitoring -> Subscribers -> <Your Machine Name>. That'll tell you about how changes/movements in your repository are affecting your starting rules and what is making them run. Looking at the instance here might help illuminate why the folder is starting the workflow.

On the other hand because your workflow is pretty simple you could try remaking it and seeing if that works.

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replied on September 19, 2014

I've got my VAR looking into it now. He suggested logging in as Workflow and seeing if Workflow can even move a document. Ah-ha! We found that WF can't even see the documents, even though it has been given all rights as a user and all rights in both folders involved in the test run. Looks like it's not the WF but something from behind that's causing it. He is looking at it all for me right now. Thanks for all your suggestions, though!

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replied on September 19, 2014

Might be a security tag involved then that WF is not able to see

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replied on September 24, 2014

That is what we found it to be, Ken. This WF is still not working, though, and my VAR will be helping me troubleshoot it later today.

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replied on September 25, 2014

UPDATE! We discovered there was a problem with the Workflow user password in the "Manage workflow connection profiles". That's all that was stopping the WF. Here is my most current, and WORKING! :) design...

And starting rules...

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replied on September 18, 2014

I should clarify... the folder that was moved, was the folder that the document was dragged from (not the Archive folder indicated in the Starting Conditions).

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replied on September 18, 2014

I've looked at the rename entry (see snapshot above) and it will only give me a choice for "starting entry" nothing else. I can't tell how to make it change to look for something else (to inexperienced to know). :)

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WF moves my folder instead of my document

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